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Using Skills to Manipulate

Dear Crucial Skills, I work in a close office. One of my colleagues uses Crucial Conversations and Crucial Confrontations “techniques” as manipulation tools. We all have read the books and subscribe to your newsletter to keep up. We usually have an open relationship, but when it comes to what this […]

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Time to Move Out

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I have a son who I need to have a crucial conversation with. At twenty-one, he is living at home and working part time […]

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Unfair Compensation

Dear Crucial Skills, I know of a very hard-working individual presently employed in State Government who is being paid unfairly. She is very well trained in her profession and has even been recognized nationally for her work. She routinely carries about double the workload of others doing the same or […]

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Not My Job

ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am a Sales Engineer supporting six sales people. We have one individual who has been here for six months. He does not know his […]

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Coworker’s Personal Life

ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, I would like to know how you would handle this situation. I work with two others in a front office, and although I […]

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Travel Woes

Dear Crucial Skills, One late Friday afternoon while traveling on a commercial airline carrier that was completely packed (all seats sold—and I do mean all), I had the misfortune of getting a center seat. If this were not bad enough, it was summertime (and of course uncomfortably warm). The person […]

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Confronting Illegal Behavior

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My life partner recently got into trouble with the law. He has been charged, and is currently awaiting trial. Luckily, he doesn’t have to […]

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