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Building Habits to Overcome Disruption

Dear Scott, COVID-19 work from home conditions have thrown my routines into chaos. I feel like I am constantly trying to keep up and the more I try, the more overwhelmed I feel. How can I get myself back on track? Sincerely, Overwhelmed Dear Overwhelmed, Frustrating. Confusing. Challenging. Unprecedented. Restricting. […]


What is the Difference Between Crucial Conversations and Crucial Accountability?

Dear Scott, What is the difference between a crucial conversation and a crucial accountability conversation? I believe all accountability conversations are crucial, but are all crucial conversations about accountability? Sincerely, Confused Manager Dear Confused Manager, Many have wondered about the difference between Crucial Conversations and Crucial Accountability. It can often […]