CrucialSkills, the official VitalSmarts blog
Helping you change behavior by answering your questions about soft skills.
Dear Crucial Skills, Any pointers on a conversation that should have happened many years ago? I’m interested in asking my mother why she was so angry when we (the children) were young. When I say angry, I do mean physically abusive. I have done a lot of personal work and […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I just found out that another manager in the same profession but with less qualifications and a smaller job is making $14,000 more than I am. […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, How do I approach someone who seems to think I’m an idiot? I am the Director of Finance in my organization. I am a CPA. One […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, We have a secretary to a director who is a control freak. She comes across as very efficient to management, but she won’t allow the rest […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, How do you confront someone’s wrong behavior when nobody else has ever brought it up? To make matters worse, how to you bring it up when […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My current job is being eliminated, and unless I find another position in the company, I could be facing a layoff after twenty-two years with the […]
Dear Crucial Skills, How can I convince my manager to give me the promotion and pay raise I am owed? This year I came back into mainstream office activity after resolving some personal problems. I got more and more responsibility over the course of the year and my supervisor reassured […]
Dear Crucial Skills, What do you do when someone violates an agreed upon decision-making process? Four other supervisors and I recently made a process improvement decision. Two weeks later one of my peer supervisors called a meeting that I assumed was a chance to review progress on implementing these decisions. […]