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Challenging Your Stories

Dear Crucial Skills, I often run into a brick wall when trying to have a crucial conversation with workaholics. It seems as if they will work with you only if it increases their power or they can exercise control over you. What can I do to get some cooperation? Signed, […]


When You're Under Attack

ABOUT THE AUTHOR Emily Moss is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE Dear Crucial Skills, I recently got a call from the head of another department. He asked me, “Why are the analysts afraid to ask you for a work […]


Combating Racism In the Workplace

Dear Crucial Skills, I am a nursing supervisor in a nursing home. Most of our patients are white and most of our staff is non-white. Our staff is frequently subjected to vile, racist treatment and remarks by our patients. Naturally, this creates a very difficult working situation. Our staff provides […]