Crucial Conversations QA

The Anatomy of an Apology

Dear Justin,

I recently did something hurtful to a family member. Shortly afterward, I said I was sorry but the person didn’t seem to accept my apology. I’ve tried to reach out but they are giving me a bit of a “cold shoulder.” They still seem bugged about what I did. I feel like I’ve done my part and now it’s up to them to accept the apology. Should I be looking at this differently?

Signed,
Apology Not Accepted

Dear Apology Not Accepted,

I can totally relate to this. For the past few years, I’ve been on a quest to better understand sincere apologies and make them a habit in my life. I’ll share what I’ve discovered. I hope this helps. Finish reading