My boss and I have weekly one-on-one meetings. During these meetings, he frequently takes phone calls from his family, gets up in the middle of a discussion to use his personal restroom, and allows workers to just barge in to talk to him. I’m very frustrated with these interactions but he is the owner of the company and I am a new manager. I’ve discussed it with my peers, but the general consensus is it’s always been this way and he will not change. What can I say to still remain respectful and professional, yet help him understand how devalued this makes me feel?
Dear New Guy,
Thanks for your question. As I see it, this may be a difficult situation to change. The owner has a lot of leeway, and you aren’t describing any overtly hostile behaviors. Begin by asking yourself whether you’re accurately reading your boss’s intent.
Examine your Story: You’re telling yourself a story about his behavior—that his actions are intended to disrespect you. As a result, you feel devalued. Ask yourself the following two questions:
• Do you have all the facts you need to be confident your story is true?
• Is there any other, more positive, story that could fit this same set of facts?
Here are two attempts at different stories:
Story #1: From your boss’s perspective, the company is an extension of his home, and his office is his living room. When he invites you in for your weekly chat, it’s as if you are a guest in his home. He’s not trying to make you feel bad. He’s treating you with the same respect he would any one who entered his home.
Story #2: Your boss wants his company to feel like family, where he is the patriarch. As a result, he downplays some of the professional, impersonal, sterile business practices you see in most organizations. Instead, he creates more personal, informal relationships. Meeting with him is like sharing a beer with your father-in-law, when your father-in-law is buying. He sets the agenda, you’re not exactly his equal, and he takes bathroom breaks and family calls when he feels like it. But none of his behavior is intended to offend.
You mention that your peers don’t think your boss will ever change. Do they want him to? Or do they see his behavior as inclusive and welcoming? Are you the only one who is taking offense?
Master Your Story: I will suggest some actions that may help you change your boss’s behavior. But they don’t come with a guarantee. You can’t control your boss. What you can control is your reaction to his behavior. If you can’t master your story—if you can’t find a way to accept your boss’s behavior and feel good about it—then your choice comes down to either convincing your boss to change or leaving his employment.
Get Your Heart Right: Before you take action, stop and ask yourself what you really want long term for yourself, your boss, and the organization. Your initial question focuses too narrowly on how the situation makes you feel. Ideally, the conversation you have with your boss shouldn’t be about you and your feelings. The conversation should be about how to further your boss’s and the company’s priorities as well as your own.
Detail Your Expectations: You are asking for a change in the way your weekly meetings are handled. What exactly do you want? Don’t ask for something vague, like respect. Instead, make your requests very specific, such as: fewer interruptions, shorter meetings, clear agendas, etc. Decide what it is you are asking for.
Make it Motivating: Write down the pluses and minuses of each request. And include your boss’s perspective. For example, what does your boss gain or lose if he stops taking phone calls during your meetings? How would this change help him achieve his goals? Do your best to anticipate the consequences he values, and to weigh them in your balance sheet. Again, focus on consequences to the business and the boss, instead of talking about how his behaviors makes you feel. Your feelings may be fairly low on his list of priorities.
Make it Easy: Do your part to make your meetings more professional. Make calendar appointments that have beginning and end times. Get him agendas in advance, and bring a copy with you. Stick to the agenda as much as possible. At the same time, take care to avoid offending your boss. He may interpret your actions as signaling that you want only a professional relationship, not a friendship.
During the Meeting: At the beginning of the meeting, let your boss know what you’re stepping away from in order to meet with him. This puts some urgency on keeping the meeting on track and ending it on time. Then, when he interrupts your meeting, consider saying, “Let me know when you’re ready to continue, or if you want to reschedule.” Then leave.
I hope there are nuggets within my answer that will help you move forward. Please let me know how you work it out.
The ideas expressed in this article are based on the skills and principles taught in Crucial Conversations. Learn more about Crucial Conversations