Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts.
My experience with “why” has been an interesting one. In fact, I’ve been able to identify several distinct phases that I’ve experienced. There were the younger years where “why” was fast and frequent…and as my parents would say, annoying (my mother and father are currently enjoying seeing my children do this to me).
Next I entered the teenage years where “why” took a more belligerent and defiant tone. This phase has gradually given way to the current phase that I’m still growing into: “why” as a curious approach rather than an accusatory approach.
As I reflected on this, I realized that our participants have a similar, albeit condensed, experience during the session. And the sooner they move into the curious phase, the sooner they start really internalizing and learning.
So here’s the big question: What do you do to help participants move more quickly into the curiosity phase of “why?” Let’s compare notes. Send me your thoughts.