Crucial Skills Logo The Official VitalSmarts Blog

How to Avoid Sugarcoating

ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I have found that applying the concepts in Crucial Conversations works well, and that the ability to convey an important crucial message and maintain relationships is […]

READ MORE >

Dealing with Resentment at Work

Dear Crucial Skills, In our hospital, we have a person who made a grave mistake during surgery. As the manager’s pet, she was not disciplined or reprimanded, but anyone else would have been fired on the spot. The rest of the staff noticed the special treatment given to this individual […]

READ MORE >

Don't Pass the Buck

ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, When one of my managers comes to me with a problem that involves another department, I have taken the stance that he or she should work […]

READ MORE >

Mediating Marital Disagreements

Dear Crucial Skills, I have been a certified Crucial Conversations trainer for more than a year. Prior to my certification, I learned the strategies by teaching them to my family. While we aren’t perfect, we have come a long way in improving our communication. I have a friend who is […]

READ MORE >

From the Road: Anxiously Awaiting August

ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE I’m writing this article, as I have many times in the past, during my plane ride home (Woo-Hoo!). However, I’m not returning from conducting a training, as is often the case, […]

READ MORE >

Celebrating our Newest Bestseller

Thank you to all our readers and fans who have helped us launch our new book Change Anything to bestseller status. The book has been an immediate hit on all the major bestseller lists and we couldn’t be more ecstatic. See for yourself: #3 New York Times (Hardcover Business) May […]

READ MORE >