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Trainer QA

Is it ever appropriate to move to silence?

Candace BertottiCandace Bertotti is a Master Trainer.

Q Is it ever appropriate to move to silence?

AThe first question to ask yourself is, “Is this conversation crucial?” If the stakes aren’t high (someone was rude, but we’ll never see them again), emotions aren’t strong (sure you disagree, but you’re not upset or that passionate about it), or there’s no opposing opinions (it may be a touchy issue, but you’re all in agreement), then silence may be an appropriate course of action. That said, know that your silence communicates something, and by not speaking up, you inherently give other people the power to determine your meaning rather than get it from you stating it clearly yourself.

If the conversation is crucial, then what?

If you find that your motive for speaking up is not healthy, your negative emotions are controlling you, you lack respect for someone, and/or you don’t feel safe, it may be appropriate to move to silence—but only temporarily while you take a quick step back. Be careful not to use this “pause” as an excuse to sweep the problem under the rug or venture down a road of paralyzing analysis and unending preparation. Taking an hour or two to collect your thoughts, connect to a healthy motive, find a way to respect the other person’s dignity, and/or find a private space to talk can make a big difference. Your opinion that someone else is an idiot is better left unsaid. Starting a dialogue with that same person in a private, safe space about working better together is essential.

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Candace Bertotti

Candace is a VitalSmarts Senior Master Trainer, keynote speaker, Adjunct Lecturer in Public Policy at Harvard Kennedy School, Adjunct Professor of Law at Georgetown Law, a mediator for DC Superior Court, and the President of Candid Communications.

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