Crucial Skills Logo The Official VitalSmarts Blog

How to Fix a Family Feud

Dear Crucial Skills, I am the eldest of six siblings. We grew up in a judgemental atmosphere and avoided confrontation, so “triangulation” occurs frequently. NO one, parents included, is willing to address the issues, but they are always willing to share it with the person whom they think will help […]

READ MORE >

Kerrying On: And One for Tanya

ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via MP3 Listen to Kerrying On via iTunes Today I’d like to address a topic I’ve discussed before—teamwork. I’ve recently had an experience […]

READ MORE >

Crucial Conversations via E-mail?

ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I was excited to work with my new boss initially because I thought he would have good interpersonal skills and would be good at […]

READ MORE >

How to Measure Impact

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, In Crucial Conversations and Influencer you note studies that correlate changes in behavior to increases in productivity and/or profitability. I will be going through […]

READ MORE >

Derailing the Domineering

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I’m currently taking Crucial Conversations Training at work. It has helped me both at home and at work by giving me the confidence to […]

READ MORE >

Kerrying On: What Do You REALLY Want?

ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Listen to Kerrying On via Mp3 Listen to Kerrying On via iTunes This article was first published on November 16, 2005. I once held a party at my house […]

READ MORE >

Encouraging Relationships of Respect

ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I’d like to know more about how to improve mutual respect. Currently, my immediate boss does not respect the group he supervises. He manages […]

READ MORE >

Combating Racism In the Workplace

Dear Crucial Skills, I am a nursing supervisor in a nursing home. Most of our patients are white and most of our staff is non-white. Our staff is frequently subjected to vile, racist treatment and remarks by our patients. Naturally, this creates a very difficult working situation. Our staff provides […]

READ MORE >