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Will the Leader Interfere?

ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, We are planning a communications workshop with our senior team this winter. Our president is wondering if he should take part in the training. What […]

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Kerrying On: The Power of a Story

ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via MP3 Listen to Kerrying On via iTunes In September of 1970, I found myself in Yorktown, Virginia where 320 other recent college […]

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Needing More than Safety

Dear Joseph, It seems to me that in your material an assumption is made that the parties we are trying to work through a crucial conversation with have, at the bottom of it all, the same basic need to simply feel safe and be understood. However, how do we handle […]

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Dealing with Sour Grapes

ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, My 16-year-old daughter survived the grueling tryout process and was made drum major of the marching band. Naturally, she was elated; but then […]

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Communicating Consequences

Dear Crucial Skills, I was wondering if you could address how to make it safe to discuss something when certain answers really are going to result in very bad consequences? I understand the need to master my stories, but sometimes the truthful answer is the one with negative consequences. For […]

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Tired of Complaints

ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, How do I handle a constant complainer? I have an employee who has worked for the company for thirty years. She’s a great employee but […]

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Getting the Cold Shoulder at Work

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, A few years ago I interviewed a woman for a specific job which she didn’t get. Two years later she interviewed me for a job […]

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Firing Advice

Dear Crucial Skills, I’m faced with having to fire someone for the first time in my career. What advice would you give on handling this very crucial conversation? Signed, Hesitating Dear Hesitating, Firing someone is never easy. It shouldn’t be. Whenever someone is unilaterally separated from his or her income […]

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