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Dealing with a Know-It-All

Dear Authors, We have a twenty-something nurse on our staff who is a “know-it-all,” which the rest of us with many years of nursing experience find hard to fathom. She is aggressive and disrespectful to her colleagues, saying things such as “You’re not doing that procedure right,” or “That’s not […]

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Anger Management Issues

Dear Crucial Skills, How do I help someone who should be fired due to angry outbursts in the workplace, but who does not see the need for anger management? Signed, Curious Dear Curious, Let’s assume you’ve had the conversation needed to bring up the topic—you stuck to the facts in […]

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Asking Permission

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I note that one of the principles you advocate in starting crucial conversations is to ask permission to discuss the issue. I could imagine that […]

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Strong Language at Work

Dear Crucial Skills, I have a fairly new team member working for me who is in an executive position, several years my junior, and cannot have a conversation or talk to a group without using multiple curse words. He is a really nice guy and seemingly oblivious to his speech […]

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Employee Temper Tantrum

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am a relatively new hospital manager. I inherited a team that is severely challenged when it comes to communication, attitude, and accountability. Recently, […]

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Group Dynamics

Dear Crucial Skills, I work in a group environment with five teammates. Our pay is based on our personal production, yet we have to cover for each other by taking care of one another’s clients when a teammate is not available. Thus, it is vital that we get along and […]

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Preparing for a Confrontation

ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, My question concerns when you know you are going to have a meeting—at the request of someone else whose purpose is to confront you or […]

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