CrucialSkills, the official VitalSmarts blog
Helping you change behavior by answering your questions about soft skills.
Dear Crucial Skills, How can I convince my manager to give me the promotion and pay raise I am owed? This year I came back into mainstream office activity after resolving some personal problems. I got more and more responsibility over the course of the year and my supervisor reassured […]
Dear Crucial Skills, What do you do when someone violates an agreed upon decision-making process? Four other supervisors and I recently made a process improvement decision. Two weeks later one of my peer supervisors called a meeting that I assumed was a chance to review progress on implementing these decisions. […]
Dear Crucial Skills, I’ve entered that magical world of senior management, but now I feel I know less than I did when I was a middle manager. I have to dig harder for the truth, and work harder to prove it is still “safe” to talk with me. Two months […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am a corporate lawyer. I have been trying to tell our VP of Legal Affairs that I believe the company is at serious risk for […]
ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I read with interest the Q&A posted 9/8 (“Being Micromanaged”) and handled by Joseph Grenny. I’d like to reverse the scenario and ask what should […]
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, The director of the agency I work for has decided (after three years) to call us in every month or so to discuss what’s going […]
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My boss is out of control. He fabricates facts to support his personal agenda. He applies or ignores corporate policies at his whim. He makes blatant […]
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I have a problem. Our business results are below expectations and upper management believes it’s because our supervisors are not holding their employees accountable for […]