*Revised Second Edition of Crucial Confrontations
When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver?
If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to undergo rapid change and experience real results.
Whether it’s a broken promise, violated expectation, or just plain bad behavior, those who can hold others accountable help their organization thrive. Improve your performance by 20-50 percent with the step-by-step process outlined in this New York Times bestselling business book.
With crucial accountability skills you’ll be able to deal with violated expectations early, discuss disappointments without encountering defensiveness, and solve accountability problems without damaging the relationship.
Find out why thousands of organizations have made crucial accountability skills a requirement for all employees.
When a conversation turns into a confrontation, there's a proven way to win. This book offers brilliant strategies for those difficult discussions at home and in the workplace.”
Soledad O'Brien | Co-host of CNN's Morning Edition
This book is the real deal—it has immediate practicality. The authors spent over 10,000 hours observing individuals who were the best at engaging in difficult accountability conversations where everyone wins and relationships are strengthened. Read it, underline it, learn from it. It’s a gem.”
Mike Murray | Microsoft
Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Accountability course. They are being offered to you at NO COST. All you have to do is fill out the form on this page.
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