Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior


Crucial Accountability Book

*Revised Second Edition of Crucial Confrontations

When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver?

If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to undergo rapid change and experience real results.

Never walk away from another touchy, controversial, or complex accountability issue again.

Whether it’s a broken promise, violated expectation, or just plain bad behavior, those who can hold others accountable help their organization thrive. Improve your performance by 20-50 percent with the step-by-step process outlined in this New York Times bestselling business book.

With crucial accountability skills you’ll be able to deal with violated expectations early, discuss disappointments without encountering defensiveness, and solve accountability problems without damaging the relationship.

Find out why thousands of organizations have made crucial accountability skills a requirement for all employees.

Soledad O'Brien

When a conversation turns into a confrontation, there's a proven way to win. This book offers brilliant strategies for those difficult discussions at home and in the workplace.”

Soledad O'Brien | Co-host of CNN's Morning Edition

Mike Murray

This book is the real deal—it has immediate practicality. The authors spent over 10,000 hours observing individuals who were the best at engaging in difficult accountability conversations where everyone wins and relationships are strengthened. Read it, underline it, learn from it. It’s a gem.”

Mike Murray | Microsoft

Unlock Your Free Crucial Accountability Resources

Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Accountability course. They are being offered to you at NO COST. All you have to do is fill out the form on this page.

  • Access to the Video Vault
  • Watch the On-demand Webinar
  • Authors’ Discussion Questions
  • Cue Yourself with the Crucial Accountability Model
  • Access the “Where Do You Stand” Online Assessment
  • Listen to Audio Lessons from the Authors

Welcome to VitalSmarts.com

VitalSmarts and Poertner Consulting Group are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

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Welcome to VitalSmarts.com

VitalSmarts and LeadershipSmarts are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.