Jessica’s Story

When Jessica is diagnosed with breast cancer, she finds new ways to apply Crucial Conversation skills.

Shortly after Jessica became a certified trainer of Crucial Conversations, she was diagnosed with breast cancer. Her outgoing demeanor quickly turned timid and fearful. How was she going speak up about her fears and feelings? Vulnerability was not her strong suit.

It turns out the Crucial Conversations skills are good for more than just resolving conflicts. Jessica found new confidence in the lessons she’d taught others. In this video, Jessica explains how the skills from Crucial Conversations gave her confidence to speak openly with her doctors and loved ones about her needs and struggles. ◼

The opinions expressed in this article are the opinions of the storyteller and do not reflect the view of VitalSmarts.

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