Training to Make an Impact

Our certified trainers learn skills to bring about rapid, sustainable, and impactful change within their organizations. See how a few certified trainers have identified problem areas, implemented organization-wide training roll-outs, and secured sustainable and measurable results.

Image of Government of Yukon
Applying Crucial Conversations gives us options to be more authentic while maintaining personal safety."
Government of Yukon

Barrett W. Horne, Staff Development Consultant


Image of Riverside County
Crucial Conversations enables people to talk about what they might otherwise feel is politically incorrect, and it has changed our whole culture."
Riverside County

Nancy Taylor, Dir. of Leadership and Organizational Dev., Riverside County, California


Image of University of Colorado Hospital
My success depends on the relationships between me and my employees... Now I have a set of tools for approaching people on sensitive issues."
University of Colorado Hospital

Kelley Williamson, Manager, Learning and Performance University of Colorado Hospital


Image of Intermountain Healthcare
Crucial Conversations has given our employees comfort and confidence for dealing with difficult situations."
Intermountain Healthcare

Steve Terry, Director of IHC University, Intermountain Healthcare


Image of Franklin Pierce College
Now administration and faculty have a very good ongoing conversation, and people don’t feel hindered in talking with one another."
Franklin Pierce College

John Mims, Chief Financial Officer, Franklin Pierce College


Image of Sun Microsystems
I have been much more effective because of Crucial Conversations, and that is one of the reasons I thoroughly enjoy delivering it."
Sun Microsystems

Denise Wolf, Employee Learning Advocate, Sun Microsystems


Image of Wachovia
These skills don’t only work between managers and employees. Crucial Confrontations works in all directions and that’s what makes it so powerful."
Curing a Culture of Silence

Nicole Haydon, Vice President, Executive and Leadership Development, Wachovia




Welcome to VitalSmarts.com

VitalSmarts and Poertner Consulting Group are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.

Welcome to VitalSmarts.com

VitalSmarts and LeadershipSmarts are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.