Just Ask Patrice
Patrice Putman at MaineGeneral Health used Crucial Conversations Training to teach employees how to speak up. Employees have moved from 10 percent willingness to speak up to 50 percent willingness to speak up when they see a mistake.
Over the last year, there has been a pronounced cultural shift at MaineGeneral. Now, 37 percent of all employees, even if untrained, speak up. This translates into dramatic patient safety results and improved quality of care.
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“In so much of our lives—and almost universally in critical care—ineffective communication points out how inadequately we handle crucial conversations. Crucial Conversations can help us learn to dialogue with genuine intention that gets positive results.”
—Dorrie Fontaine, American Association of Critical-care Nurses
VitalSmarts is an approved IACET Authorized Provider and offers CEUs for its training programs.
VitalSmarts Training Solutions have made it possible for more than 75 leading healthcare organizations to establish healthy work environment.
We've equipped individuals at all levels of healthcare organizations with the crucial skills needed to drive dramatic improvements in patient safety, quality of care, and employee engagement.
VitalSmarts offers three training solutions to fit your hospital's needs, as well as multiple course rollout options. Here is a brief overview of each course:
Crucial Conversations® Training teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes topics.
Crucial Confrontations™ Training offers a step-by-step process to enhance accountability, improve performance, and ensure execution.
Influencer Training™ teaches proven strategies to uproot entrenched habits and drive rapid and sustainable behavior change in individuals, teams, and entire organizations.
Let us show you why VitalSmarts is leading the industry in producing immediate, measurable, and sustainable results that create healthier work environment.
We've already helped the following organizations achieve healthier work environment:
