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July 23, 2008
Vol. 6 Issue 30
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Influencer Training Coming to Chicago—September 23

Join us for one of our inaugural Influencer public training and certification courses.

Register today to attend Influencer Training in Chicago, IL or visit our site to find a training course in a city near you.

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When Bad Relatives Happen to Good People

Thanks to all who participated in our recent reader poll regarding your unruly relatives. Here are some of the most interesting results:

-  Four out of five people have had their family gatherings ruined by the actions of an unruly relative.

-  64% of people have never resolved the issue.

-  93% of respondents have seen no improvement in their relationships as a result of their silence.

-  More than 400 respondents would rather be "poked in the eye with a sharp stick" than attend a family gathering with certain relatives.

Closer to the holidays, the authors will provide specific crucial confrontations tips for effectively approaching unruly relatives and mitigating past and future family disasters. Stay tuned.

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Crucial Conversations
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Questions, feedback, or information you would like to see in the newsletter? E-mail us at editor@vitalsmarts.com.

Submit your Q&A question online to the authors of Crucial Conversations and Crucial Confrontations.

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"Facts are facts and will not disappear on account of your likes."
- Jawaharlal Nehru

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Getting Through to Your Teenager

During the month of July we will be running "best of" content from the authors. The following article first appeared on August 2, 2006.

[Image: Joseph Grenny -- Joseph Grenny is coauthor of the New York Times bestseller, Crucial Conversations: Tools for Talking When Stakes Are High.
  [Image: Question] Dear Authors,

I have been noticing lately that nearly every conversation I have with my fifteen-year-old daughter turns crucial very quickly. Innocent suggestions, requests for help, questions about school—many, many topics are too close to the skin for my daughter. And despite my best efforts to "start with heart" and "make it safe," I am finding it very difficult to keep things from escalating—for BOTH of us.

Right now, I am very concerned about her grades (which are slipping) and some of her new friends who are given a great deal more freedom than she is. Requiring basic information (reporting in, letting me know where she is and who she is with, and when to expect her home, etc.) are the latest "hot buttons." I’m trying my best, but no matter how I say it I feel like we get nowhere.

Any suggestions?
Deteriorating Rapidly

  [Image: Answer] Dear Deteriorating,

I come to your question materially qualified because I’ve struggled with four teenagers . . . and counting. So I’ll be a bit personal here as opposed to drawing from a broader database as we usually try to do in this column.

First, change your expectations. If your daughter seems like she’s warming up for a rocky teenage period, it doesn’t mean anything is wrong. I’m personally convinced that some of our kids need to become quite bothersome to accomplish some important emotional growth. Becoming disagreeable, for example, may help them become independent. It’s a worthy goal and some kids just seem to need to achieve it in a pretty messy way. Teenage years may also be nature's way of helping parents support their children in leaving home. If they were adorable forever they might stay with us until age forty or so. Seriously, though, I experienced enormous relief when through my reading and reflection I came to understand that my teenagers were right on track with their rebellion and that I needed to stop thinking if I dealt with it better it would go away in a week or two. Be patient.

Change your conversation. With all that said, you are perfectly within your rights to expect some basic ground rules. Research shows that boundaries and expectations are a good thing—even if your teenager bridles against them. What’s important is to have some dialogue about those boundaries—and not at a time when you are trying to enforce them. Let her know you’d like to talk about some basic ground rules and accountability. Let her get prepared with her point of view. Come prepared with yours. But come also with a willingness to negotiate. Give up some less important things in the interest of demonstrating your respect for her growing autonomy. But argue patiently and logically for the things you think are vital.

Agree on consequences in advance. It’s been said that the difference between discipline and punishment is that discipline is explained in advance and punishment is inflicted out of anger. Your track record with your daughter suggests she might test your resolve about the commitment she makes, so include some discussion of reasonable consequences should she fail to comply. Help her understand that the consequences need to be substantial enough to encourage compliance but that you don’t want them to be arbitrarily harsh.

Clarify how you’ll decide. Listen to her suggestions in this conversation. But be sure to let her know with both the discussion of boundaries and the discussion of consequences that you will make the ultimate decision if the two of you can’t agree. Don’t violate her expectations by suggesting you’re both voting on these decisions. This is not a democracy, it is a family. And in a family the parents are the ultimate decision makers—hopefully with generous input from and dialogue with the children.

Now, I want to acknowledge that I’ve stepped beyond communication advice and given you a generous dose of my own parenting beliefs. Feel free to cull out what you want and discard the rest. I’ll just conclude by suggesting once more that you are not “deteriorating rapidly.” You may be right on schedule. And to the degree that you continue to approach both the broader crucial conversations I’ve described and the more tactical crucial confrontations you’re already holding as lovingly as possible, you’ll in all likelihood get to the other side of this period overwhelmed with admiration at the lovely and independent young woman your teenager has become.

Best wishes,
Joseph

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RE: "Crucial Conversations Over the Phone" (July 9, 2008)

Thanks for the great article. The advice was right on the spot and I just wanted to add some ideas from my experience.

I've worked in a virtual environment for some years now. The most challenging time was when my direct line supervisor was located in the USA, while I worked in the UK. We scheduled regular phone calls to talk about work and even just chat about life in general—the regular contact built a strong relationship. The new idea is to use video conference facilities. The technology has come a long way so the conversations are like real-time, with no noticeable delays. A similar concept is to use webcam technology—this can be switched on when you're working at your desk and want to talk on the phone.

Linda

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RE: "The Marshmallow Massacre" (July 16, 2008)

As soon as I saw the title, I thought this must a Kerry story. I am so glad I had my office door closed when I read this, because surely anyone walking by would have thought I was losing my mind. I laughed till I cried. 

Thank you, Kerry, the laughs and the moral of the story were exactly what I needed. I had been having a particularly difficult day. I find lately I've had to re-do work and project plans because I approached these initiatives in a way that always worked previously, but is now being met with opposition. This had me feeling frustrated and questioning myself. I had been quite successful in my approach to projects previously. You see, over the past several months we have had several changes in our top administrators. Your story helped me see I just need to understand what our new administrators want and what they value. I'll get there. 

Thanks again for making this such an enjoyable lesson. 

Ruth

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