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June 7, 2006
Volume 4 Issue 22Previous Issues
IN THIS ISSUE
  • Crucial Tip
  • Q&A: Time to Move Out
  • Crucial Applications: Handling Stress
  • Where Can I Learn More?
  • Contact Us
  • CRUCIAL TIP
    Enabling Others: Avoid These Pitfalls

    When addressing an ability problem, it’s important to involve others in coming up with the solution. It gets the best thinking out in the open and motivates everyone to act on the solution.

    However, when you’re in a position of power, there are a couple of common pitfalls to avoid.

    Jumping in Too Quickly. When we run into an ability problem, our natural tendency is to leap in with a suggestion. This can stifle others’ desire to share their thoughts, and we end up limiting our own options.

    Pretending to Involve. When you’ve already made up your mind on something, don’t pretend you’re involving others. You’ll just end up asking for others’ ideas and shooting them down until they finally suggest what you wanted all along. This feels manipulative and isn't likely to help. Involve others in solving ability problems only if you’re willing to listen to their suggestions.

    WHERE CAN I LEARN MORE?
    Crucial Conversations
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    Crucial Confrontations
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  • CONTACT US
    Questions, feedback, or information you would like to see? E-mail us at editor@vitalsmarts.com.

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    “History marches to the drum of a clear idea."
    – W. H. Auden

    Time to Move Out

    About the Author


    Joseph Grenny is coauthor of the New York Times bestseller, Crucial Conversations: Tools for Talking When Stakes Are High.more

    Dear Authors,

    I have a son who I need to have a crucial conversation with. At twenty-one, he is living at home and working part time for a fast-food chain. He has drifted in and out of community college classes and lacks direction and ambition.

    We are two completely different personalities–I am very organized, serious, and high-strung. He is very laid-back, social, and unconcerned with his future. My goal is to see him be self-supporting and able to live on his own. Although he says he wants to move out and not live with his parents, I do not see him making any efforts toward that goal. When I ask him to sit down and talk, I feel as if I'm talking to a brick wall.

    Please, I need help in helping him to move forward with his life.

    Thank you,
    Done-with-Mommying



    Dear Done,

    I’ll focus my advice where I think you are—having held half of a crucial conversation and needing to step up to a crucial confrontation.

    You have already spoken with your son about general goals, direction, and aspirations. That half of the crucial conversation has gone fine. You’ve concluded that he has some vague ideas about what he wants. But they sound more like fantasies than plans.

    You also need to hold the other half of the crucial conversation. You’ve shown a sincere interest in his goals. But you haven’t asserted your own. There are things you want. You want him to make progress. You want him to move out on his own. And—if you’re like many parents—you’d like to move on to the next phase of your life.

    Sometimes parents fail in their crucial conversations with their children because they are unwilling to acknowledge that they have needs and wants. Don’t make that mistake. Be absolutely committed to hearing what your son wants—and supporting it—but absolutely clear that you are a party to this conversation. Otherwise you perpetuate the infantile view babies have that they are the only real entity and everything around them exists to serve them. This is fine when your only aspirations are eating and sleeping, but as we get older we also need to learn to accommodate the needs of others.

    So, tip number one: Finish the crucial conversation. Assert what you’d like to see happen. Let your son know that as long as he is making measured progress toward what you mutually agree on, you are happy to play a supportive role (i.e., let him live at home). Make clear agreements. Agree on who will do what and by when. Also agree on specific times when you will talk again to let him report progress against your agreement.

    That’s where the crucial confrontation comes in.

    Tip number 2: You need to follow up on the commitments. Hold him accountable. Do it lovingly. Do it politely. Do it patiently. But do it firmly. As you are keenly aware, you’re doing this as much for him as for you. Nothing stunts maturation more than parents who are unwilling to let their children experience the natural consequences of their own actions. And endlessly subsidizing a son who is not self-reliant is a common form of this unwitting collusion.

    If you really want to help your son, holding him accountable—even to the point of requiring him to live in temporary squalor—may be the most loving thing you can do. And if you use the skills of Crucial Confrontations well—you’ll even do it in a loving way.

    Best wishes,
    Joseph

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    Handling Stress
    By Kerry Patterson

    As you watch people who thrive under horrendous pressure, you quickly discover their source of strength. They don't thrive because they experience stress, squeeze a beanbag, and then fall back into control. Most don't feel stress in the first place.

    Why is that? Because they know how to handle crucial conversations. When facing an apparent debacle, they don't work themselves into a frenzy by assuming the worst of others. Instead, they maintain genuine curiosity and then look for facts. They don't hold court in their head about others and find them guilty before exploring the facts.

    They also know how to express their strong opinions in a way that's persuasive, not abrasive. How? They make others feel safe by assuring them of their own positive intentions and respect for them. Finally, they invite dialogue. This means they actually encourage the other person to disagree with them.

    By avoiding heated arguments, they keep emotions in check.

    So here's the big take away. Learn how to master crucial conversations, and cut off stress at the source.

    Visit us online and take our free Style Under Stress assessment. This short quiz will help you understand your tendencies to move toward silence, violence, or dialogue.

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