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April 26, 2006
Volume 4 Issue 16Previous Issues
IN THIS ISSUE
  • Crucial Tip
  • Q&A: Unresponsive Spouse
  • Letters to the Editor
  • Where Can I Learn More?
  • Contact Us
  • CRUCIAL TIP

    What Motivates?

    People are propelled into action by the consequences they anticipate. If people act one way, it’s because they expect that it will yield the best bundle of consequences. If you want them to act in another way, you have to let them know how a different behavior would yield a better consequence package. Explain the consequences of their actions in order to help them change expectations.

    There are two different kinds of consequences we need to be aware of:

    Natural Consequences

    Natural consequences are consequences which naturally occur because of an individual’s actions.

    “If you don’t insert the bracket correctly, the part won’t work.”

    Imposed Consequences

    Imposed consequences are consequences which a boss or leader imposes in order to reward or discipline an individual. They utilize a leader’s control over rewards and discipline to motivate.

    “If you’re late again, I’m going to write you up."

    Only resort to power as a last measure when everything else has failed.

    WHERE CAN I LEARN MORE?
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    “Courage is what it takes to stand up and speak; courage is
    also what it takes to sit down and listen."
    - Winston Churchill

    Unresponsive Spouse

    About the Author


    Kerry Patterson is coauthor of the New York Times bestseller, Crucial Conversations: Tools for Talking When Stakes Are High.more

    Dear Authors,

    I agree that when you’re talking with someone about a high stakes issue you need to move from silence or violence to healthy dialogue. But what if you’re married to a guy who doesn’t want to talk? Then what? How do you communicate with a non-responsive spouse?

    Signed,
    Silent Spouse


    Dear Silent,

    As we end each of our large public presentations a group of people typically hangs back to ask questions. In these groups, on question almost always comes up. How do you get to dialogue if your spouse doesn’t even want to talk? In your case, how do you have an open conversation with a husband who won’t respond?

    If we pursue this question a little further, I’m guessing we’d we learn that it’s not that your husband never talks; chances are he’s more than willing to go on for hours about his hobby or work or sporting events. But he never wants to talk about feelings. He never wants to work through interpersonal problems to both of your satisfaction.

    So here’s the question: How do you work through problems with how you communicate if the other party doesn’t want to communicate?

    When dealing with a non-responsive spouse, make that very issue (the fact that your spouse walks away from meaningful or difficult discussions) the topic of your crucial conversation. Talk about how you talk to each other. Nothing else will do.

    Start by asking if it would be okay to take a few minutes to resolve a problem that has you concerned. Make sure you set aside a time and place that will give you a few minutes alone and uninterrupted. Start the conversation by thanking your spouse for helping you work through an important issue. Then clarify the issue you want to discuss and establish mutual purpose. That is, explain that you want to develop a way of talking about your concerns in a way that works for both of you.

    Don’t start with the goal of changing your spouse so that you benefit and he or she sacrifices. If this is your objective, your spouse will see through your ruse and become defensive or even resentful. This isn’t about transforming the other person or winning; it is about coming to something that is mutually satisfactory. If necessary, you may want to clarify any possible misinterpretations up front by using a contrasting statement of what you don’t and do want. For example, “I don’t want to force you into something that makes you uncomfortable. I do want to find a way to talk about issues that are important to me in a way that works for both of us.”

    Next, when describing the challenge, don’t lead with your conclusions. “You know what you’re problem is? You’re simply uncommunicative.” Broad conclusions followed with insulting characterizations only fuel the fires of debate and mistrust. Instead, describe a behavior or two that has you concerned. Since the problem has been going on for a while, take care to suggest that you’re not concerned about a single instance, but about an ongoing pattern. Here’s what this might sound like: “The last few times I’ve wanted to talk about something that has me concerned, you’ve told me that you’re busy and that we could talk later. When you didn’t return to the topic later on, I brought it up again and then you suggested I was nagging. I don’t want to hound you. I do want to find a time and way to talk about issues without having to bring up the topic again and again.” And then ask your spouse for his or her ideas. “What would work best for you?”

    By setting aside a time, clarifying your mutual objective, focusing on behavior, avoiding accusations, and asking your spouse for his or her recommendations, you’ll avoid the emotional pitfalls that typically accompany relationship discussions. Instead, you’ll make it safe for your loved one to talk openly, without feeling defensive or attacked. Once it’s safe for your spouse to talk, it’ll be safe for you as well. Just keep your goal in mind—you want to come up with something that works for both of you. This will keep you from coming up with a one-sided, and eventually doomed, solution.

    Best wishes,

    Kerry

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    Re: “Too Much Overtime” (April 5, 2006)

    I wished I had read this week’s answer three jobs ago.  In the fast-paced world of software development, it is very easy to end up working for a company that does chew up and spit out employees. In my last job, I worked eighty-hour weeks for three straight months and then ended up coming in during my vacation.  The company did not willingly give me time off to be with my son after an accident requiring the left side of his face to be rebuilt.  

    The hardest part of the issue is that for so many of us geeks, we get lost in the work—the joy of learning and exploring—and put in the hours without considering the toll it takes on us physically, psychologically, and spiritually.  Nor do we consider the impact on our families until it is almost too late.

    Thank you for your wisdom.

    Mary Kay W.

    ------------------

    I like the advice given to the Worried Contract regarding how to approach the employer; however, I think that "Worried" should know a little bit more about exempt and non-exempt employment status.

    Salaried (exempt) workers are not paid for quantity or quality of work; rather, they are paid for what they know. If the employer asks the employee to work unreasonable hours and excessive overtime, it could be argued that the employer is actually working the salaried employee in an hourly manner. 

    I have seen cases where the Department of Labor has found that when employers work individuals in an hourly manner, they lose the ability to classify the work as exempt. The protections provided to non-exempt employees cannot, as I understand them, be waived by contract.

    Therefore, one would assume that the employer is aware of this fact and would not take advantage of the individual signing the contract.  However, if that did occur the employee would have recourse if the test for exempt employment was not met.

    Sincerely,

    Stephanie T.

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    Re: "Custody Case" (April 12, 2006)

    Concerning "Custody Case," I might add that there are mediation centers around the U.S. that do a lot of "parenting plans" that deal with situations exactly like the one this lady describes. Being a trained mediator myself, I find that this type of setting is very conducive to working out different parenting plans that are mutually satisfying to both parties (much better than having a court tell you how to do it). The cost for using mediation centers is very reasonable.

    Thanks,

    Herb

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    Dear Joseph:

    I just read your advice to the woman who is challenged by the custody issue with her husband. I just want to express to you that I think your advice was really good. Luckily, I have not had to go through such an experience, but know others who have. Your advice included aspects of finding the right conversation/stating the problem, and this is so important when there are powerful emotions at play. Anyway, I appreciate these newsletters!

    My best,

    Carol W.

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    Re: "How to Ask for a Raise" (April 19, 2006)

    Dear Ron,

    I read your article about asking for a raise and thought that you gave some good advice. I often cover this issue in seminars that are targeted for corporate financial managers. A suggestion for next time you cover this topic is to go into a little more detail about the "presenting the facts". Specifically, people who study salary negotiations almost universally recommend going into the negotiation with well-research salary survey data documenting what other people get paid for similar jobs, preferable in similar companies in the same geographic region.

    Beyond this advice, I usually advise participants to seek a 75th percentile wage. The reason for this is that no manager wants to think that they hire below average people; thus 50 percent should be the absolute floor for most salary discussions.

    John

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    Re: "Kerrying On: The Marshmallow Massacre" (April 19, 2006)

    This article really hits home. As a nurse manager, I struggle to know what kind of recognition to give to my staff. I try to get to know my staff and know what is meaningful to them. The majority of my staff would like to receive intangibles (e.g., respect, giving them time to attend educational inservices, being flexible in schedules, etc.). My goal is to give a meaningful recognition not based on the budget given to me by my administration.

    Thank you very much for this article.

    Vivien C., RN,BSN

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    I am delighted to open my e-mail to find your words of wisdom, and I look forward to each newsletter. I have nothing to criticize, just one note of caution.

    The "old fashioned marshmallow game" mentioned in your column is actually responsible for a number of deaths, including a second grade girl who died at school when a teacher unwittingly challenged students to a similar game.

    My first reaction to hearing of this tragedy was to consider the teacher a complete idiot. In truth, she is probably a wonderful person who will never forgive herself for lacking this information: Marshmallows easily fill the airway of a child, and because they expand with moisture and warmth and become sticky, they are difficult, if not impossible, to dislodge.

    Perhaps it is because I am a mother and have been an elementary teacher, an RN, and a CPR instructor that I see potential danger in situations where others see none.

    I think a "Don't try this at home!" warning to your readers might be appropriate. Although the story you told would make most readers shy away from the game, I would bet there are others who will try it at their next child's birthday party.

    Thank you,

    Patty

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