ADDITIONAL RESOURCES 

Crucial Conversations Third Edition in T+D Magazine
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3rd Edition Web Seminar
VitalSmarts announces the Crucial Conversations 3rd Edition. View the seminar to see all 3rd Edition changes, policies, and processes.
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What's New for 3rd Edition
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Follow these three steps to upgrade to 3rd Edition:

1. Download the What's New for 3rd Edition Document to become familiar with new content.
2. Contact your VitalSmarts Representative to receive your new Trainer Materials.
3. Request access to the new Trainer Zone, a powerful resource to improve the training experience.

3rd Edition Training
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3rd Edition Trainer Certification
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Mastery Mission
Find out about our breakthrough follow-up tool to ensure skill acquisition and mastery.
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YOU'VE TALKED, WE'VE LISTENED

VitalSmarts values the feedback we receive from our clients. And we’ve listened. We’ve implemented more than 100 enhancements based on suggestions from our Certified Trainers and participants to make this award-winning training even easier to implement and track results.

Crucial Conversations 3rd Edition

The changes included in the new 3rd Edition training are the results of continued observation and trainer recommendations. With the enhancements, the 3rd Edition promises more predictable training outcomes and an improved training experience for both Certified Trainers and participants.

Changes from Crucial Conversations v2.0 to 3rd Edition include:

Participant Toolkit

• Content in the Participant Toolkit matches onscreen content to provide access to more information for review after class.
• New packaging includes: reference tabs, improved binding, storage for ancillary materials, and redesigned contract cards that can be displayed in a desktop case to encourage frequent review.
• A single-user license for the Mastery Mission is included with each Participant Toolkit.
• Find out more about Mastery Mission—a breakthrough follow-up tool to ensure skill acquisition and mastery.

Trainer Suite

• Additional notes to facilitate and debrief exercises and improve the overall flow of the training.
• Summary pages at the start of each lesson with suggested timeframes for specific sections.
• Removable tabs to provide more space for personal notes.
• Timing Overview Card: Suggested timing guide for training the course in two days.
• Trainer Reference: A guide for new trainers to use during Trainer Certification.
• Mastery Mission enrollment notepad.
• Mastery Mission Award: A sample of the award participants can receive when they complete the Mastery Mission.
• Decorative frame for the Certified Trainer Certificate.
• Crucial Conversations branded notebook and pen.
• New attractive packaging holds the complete Trainer Suite in one easy-to-carry box.

General Content

• Discussion questions have been added to Lessons 1-9 to help participants apply the skills and achieve desired results.
• Structured rehearsals have been standardized to use the Initiator, Respondent, and Coach role play format and all practice scenarios are now included in the toolkit.
• The Mastery Mission Introduction is now a key component of Lesson 10: Move to Action.
• Training has been streamlined to better accommodate those training the course back-to-back in two days.

Review the What's New for 3rd Edition Document for complete details on 3rd Edition changes.