A BREAKTHROUGH AND AWARD-WINNING TRAINING PROCESS

Based on more than 30 years of research, the VitalSmarts training approach delivers real results. Each of our courses improves strategies and systems by focusing on high-leverage best practices. And each makes an impressive difference. To date, more than 500,000 people worldwide have experienced significant and lasting results where they needed them most with our two-day training.

Crucial Conversations^® Training

Crucial Conversations Training provides high-leverage skills for individuals, teams, and organizations that undercommunicate, withhold information, or fail to act with unity and conviction. Participants learn to:

• Catch problems early and resolve disagreements candidly and respectfully—even in the face of arguments and misunderstandings.
• Maximize input from people closest to the work (even those who have difficulty sharing information).
• Express the best ideas in a way that builds acceptance rather than resistance—including challenging the way things are currently being done.
• Make better decisions and then take more committed action.

This award-winning course is an indispensable component of many corporate universities and a driving force behind culture-change initiatives worldwide. Crucial Conversations Training outpaces traditional communications and interpersonal skills courses in getting you to sustainable results.

New in the 3rd Edition of Crucial Conversations Training is the Mastery Mission, a follow-up tool to ensure skill acquisition and mastery. Read about Mastery Mission

The Crucial Conversations 720 helps you measure change.
Learn more about the 720

Crucial Confrontations^® Training

Crucial Confrontations Training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps—those unpleasant realities standing in the way of organizational success. With this hands-on problem-solving approach, participants learn to:

• Step up to poor performance and pick the right problem to work on by addressing underlying motivation and ability issues.
• Hold anyone accountable—no matter the other person’s power, position, or temperament—and get positive results.
• Motivate without using power by clearly and concisely explaining natural consequences and permanently resolving problems.
• Enable without taking over by creatively helping others avoid excuses and work-arounds, stay on track, and resolve performance barriers.

Crucial Confrontations Training teaches managers and process owners of all types how to enhance accountability, improve performance, and ensure execution. Whether you’re preventing problems or managing a crisis, move your team or organization to the next level with this revolutionary yet simple approach.

Influencer Training™

Are you frustrated by failed change efforts? Do you experience resistant and persistent personal, team or organizational problems? Now, after years of research and numerous case studies from influence masters around the world, VitalSmarts brings you the ideal combination of strategies and skills designed to help create positive, lasting change.

Learn more about Influencer Training

To speak with a representative regarding these training solutions, please call us at 1-800-449-5989, or email salessupport@vitalsmarts.com