NEWS
The AACN launches a free Web-based tool to improve hospital performance
VitalSmarts partners with the AACN to improve patient safety and staff retention and reduce errors.
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Access the Healthy Work Environment Team Assessment
ADDITIONAL RESOURCES
Healthcare Starter Kit
Become a champion for change, encourage your executive team, and explore our training solutions with our Healthcare Starter Kit.
Request a kitWeb Seminars
Enroll in a free Web seminar where our experts introduce new concepts and skills for creating breakthrough results. Free seminars include:
Healthy Work Environments for Healthcare (in partnership with the AACN, pre-recorded)
Watch It Now
Silence Kills Anniversary Web Cast (pre-recorded)
Watch It Now!
Other Web Seminars
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Industry Focused Research
Silence Kills: The Seven Crucial Conversations for Healthcare
Past studies indicate nearly three in four medical errors are caused by mistakes in interpersonal communication. Silence Kills explores the specific concerns people struggle to communicate that contribute to avoidable medical errors. The study was co-sponsored by the American Association of Critical-Care Nurses (AACN).
Visit the Silence Kills Web site to learn more
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CREATING A CULTURE OF SAFETY
VitalSmarts solutions have made it possible for more than 75 leading healthcare organizations to create cultures of safety. We’ve helped identify the vital behaviors they need to improve most. We've equipped individuals at all levels of their organizations with crucial skills. Together, we've observed how the right skills drive dramatic improvements in patient safety, quality, and work environment. We're leading the healthcare industry in producing immediate, measurable, and sustainable results. Here's how:
If Silence Kills, What Heals?
In 2005, VitalSmarts partnered with the AACN (American Association for Critical-care Nurses) to research and release
Silence Kills: The Seven Crucial Conversations for Healthcare. The study revealed that people’s ability to hold crucial conversations—emotionally and politically risky discussions—is central to creating a culture of safety. Skilled individuals produce significant gains in quality of care, productivity, and staff turnover, among other crucial issues.
Review the full study
Dialogue Heals at MaineGeneral Health
The right skills—those taught in Crucial Conversations Training—can help healthcare organizations of any size reach dialogue and achieve impressive results. At MaineGeneral Health, Crucial Conversations Training resulted in improvements in employees’ willingness to speak up when stakes were high.
Read the case study
Public Workshops and In-House Training
Register for an exclusive healthcare training workshop specially tailored for the healthcare professional and receive continuing education credit. Register for a Trainer Certification course and bring the training courses into your organization.
Learn more about specialized training for healthcare
