BREAKTHROUGH BEST PRACTICES

With the mission-driven goal of helping teams and organizations become measurably more vital, VitalSmarts endeavors to couple breakthrough research with proven best practices that cuts across industries and applications. Whatever the challenge, we seek to characterize it, break it down, and solve it in a way that helps teams and organizations change for good.

To that end, we regularly partner with leading associations and organizations to conduct research into their unique and specific challenges. In the process of observing top performers and opinion leaders, we have uncovered numerous best practices along with watch areas—where breakdowns, dangers, and inefficiencies threaten the safety, productivity, and long-term viability of teams and organizations.

HEALTHCARE
Based on the results found in the groundbreaking study, Silence Kills: The Seven Crucial Conversations for Healthcare, VitalSmarts has helped more than 75 leading healthcare organizations create cultures of safety. Together we identify vital behaviors and equip individuals at all levels of their organization with crucial skills. Once acquired, the right skills drive dramatic improvements in patient safety, quality, and work environment. Take the first step in creating a culture of safety in your organization today.
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BUSINESS EXECUTION
A senior leader’s success depends on flawless execution of business strategies and cross-functional initiatives and yet failure rates of major projects run up to 91 percent resulting in lost dollars, lost time, and lost careers. Just what is causing this monumental, mass execution failure?

In 2006, VitalSmarts and The Concours Group partnered to dive below the formal systems to identify what was missing in project execution. The study, Silence Fails: The Five Crucial Conversations for Flawless Execution identifies what’s missing by focusing on five specific categories of conversations—conversations that are so important, that when even one of them fails, a silent crisis ensues producing failure 85 percent of the time. Alternately, when these conversations succeed, the failure rate is reduced by 50 to 70 percent.
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