Customer Service Technician

Change Anything is seeking a Customer Service Technician. Qualified applicants will possess excellent organizational skills, the ability to multi-task, be detail oriented, a self starter, and have an enthusiasm for excellence in their work.

Education/Experience

Working towards MBA or BA in Marketing/Business preferred.

Job Category/Type

Non-Exempt/Full-Time

Qualifications

Must be able to handle many projects at once and effectively deal with people to achieve optimal outcomes. The ideal candidate should exhibit a pattern of excellence academically, professionally, and in personal extra-curricular activities. Must have experience with web-based content publishing systems like blogging systems. To be successful in this position, candidates must have a moderate to strong knowledge of HTML, JavaScript, and CSS. Work experience with online media technology and products is crucial. Candidates must have a strong work ethic toward the accomplishment of goals, and have the ability to work well with others. Strong verbal and written communication skills are required.

Duties/Responsibilities

The duties and responsibilities of the Customer Service Technician will include, but are not limited to:

• Providing training for new customers on how to use company’s user and web content management tool.
• Developing strong customer relationship and create a plan to regularly follow up with customers on progress with user and content management.
• Cultivating new business opportunities with existing customers whenever possible.
• Providing timely response for all assigned customer inquiries.
• Providing product development and marketing teams with detailed reports around product usability based on customer feedback.
• Performing other related duties as required and assigned.

To Apply

To apply, send a current resume and cover letter to hiring@vitalsmarts.com. Resumes should detail relevant work and educational experience. Cover letters are an opportunity for applicants to highlight qualifications for this specific position and to relate more about themselves in general.

About VitalSmarts

An innovator in corporate training and organizational performance, VitalSmarts is home to multiple training offerings, including Crucial Conversations®, Crucial Confrontations™, and Influencer Training™. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The Company also has three New York Times bestselling books, Influencer, Crucial Conversations and Crucial Confrontations. VitalSmarts has been ranked twice by Inc. magazine as one of the fastest-growing companies in America and has taught more than 2 million people worldwide.