ARE YOU GETTING THE RESULTS YOU WANT?

Is accountability rock solid in your work culture? When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver?

Here are common signs you work in a “culture of maybe”:

• A colleague has just missed a deadline but people who speak up are labeled as “hard liners.” You don't want to be labeled, you just want results.  
• A coworker fails to follow a standard quality procedure, causing you problems. You bring up the issue and she fires back a sardonic reply. You’re unsure how to confront her.
• When someone appears unmotivated, people tend to pile on guilt, make sarcastic comments, or bark threats rather than use more enlightened motivation methods.
• You try to surface problems but your coworkers seem so touchy and explosive that the conversation tanks after just a few sentences.

If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to undergo rapid change and experience real results.

With crucial confrontations skills you'll be able to:

• Deal with violated expectations early, before they escalate into entrenched and chronic problems.
• Discuss disappointments without encountering defensiveness, resentment, or even sabotage.
• Eliminate resistance by employing natural and enduring motivators. 
• Hold everyone accountable to the same standards.
• Discuss challenges in a way that yields creative and eagerly supported solutions.
• Solve accountability problems without damaging the relationship.