WHAT OTHERS ARE SAYING
“The revolutionary ideas in this book demonstrate how these moments of potential breakdown are, in fact, opportunities for breakthrough. The wisdom this book offers will not only save countless imperiled relationships, it will strengthen the world by profoundly strengthening its fundamental building blocks—our families, neighborhoods, communities and workplaces.”
- Stephen R. Covey, Author of The 7 Habits of Highly Effective People
“I’ve got no patience for foo-foo. This book is the real deal – it has immediate practicality. This is not fluff. The authors spent over 10,000 hours observing individuals who had been identified as the best at engaging in difficult but necessary confrontations where everyone wins and relationships are ultimately strengthened. Read it, underline it, learn from it. It’s a gem.”
- Mike Murray, VP Human Resources and Administration, Microsoft (retired)
“When a conversation turns into a confrontation, there's a proven way to win. This book offers brilliant strategies for those difficult discussions at home and in the workplace."
- Soledad O'Brien, CO-host of CNN’s Morning Edition
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ARE YOU GETTING THE RESULTS YOU WANT?
Is accountability rock solid in your work culture? When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver?
Here are common signs you work in a “culture of maybe”:
- A colleague has just missed a deadline but people who speak up are labeled as “hard liners.” You don’t want to be labeled, you just want results.
- A coworker fails to follow a standard quality procedure, causing you problems. You bring up the issue and she fires back a sardonic reply. You’re unsure how to confront her.
- When someone appears unmotivated, people tend to pile on guilt, make sarcastic comments, or bark threats rather than use more enlightened motivation methods.
- You try to surface problems but your coworkers seem so touchy and explosive that you have trouble making it past the first few sentences before the conversation tanks.
If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to incite rapid change and experience real results.
With crucial confrontations skills you'll be able to:
- Deal with violated expectations early, before they escalate into entrenched and chronic problems.
- Discuss disappointments without encountering defensiveness, resentment, or even sabotage.
- Eliminate resistance by employing natural and enduring motivators.
- Hold everyone accountable to the same standards.
- Discuss challenges in a way that yields creative and eagerly supported solutions.
- Solve accountability problems without damaging the relationship.
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