Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver?
If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to undergo rapid change and experience real results.
Never walk away from another touchy, controversial, or complex accountability issue again.
Whether it’s a broken promise, violated expectation, or just plain bad behavior, those who can hold others accountable help their organization thrive. Improve your performance by 20-50 percent with the step-by-step process outlined in this New York Times bestselling business book.
With crucial confrontations skills you’ll be able to deal with violated expectations early, discuss disappointments without encountering defensiveness, and solve accountability problems without damaging the relationship.
Find out why thousands of organizations have made crucial confrontations skills a requirement for all employees.
When a conversation turns into a confrontation, there's a proven way to win. This book offers brilliant strategies for those difficult discussions at home and in the workplace.”
Soledad O'Brien | Co-host of CNN's Morning Edition
This book is the real deal—it has immediate practicality. The authors spent over 10,000 hours observing individuals who were the best at engaging in difficult confrontations where everyone wins and relationships are strengthened. Read it, underline it, learn from it. It’s a gem.”
Mike Murray | Microsoft
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Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Confrontations Training program. They are being offered to you at NO COST. All you have to do is fill out the form on this page.
- Access to the Video Vault
- Watch the On-demand Webinar
- Authors’ Discussion Questions
- Cue Yourself with the Crucial Confrontations Model
- Access the “Where Do You Stand” Online Assessment
- Listen to Audio Lessons from the Authors
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Access the VitalSmarts Video Vault
Watch examples and see real-life case studies using the skills taught in the book. These videos will help you take your skills to the next level. Don’t forget your popcorn!
View videosGo Beyond the Book – Get Trained!
During this free 45-minute introduction to Crucial Confrontations Training, you’ll learn how to enhance accountability, improve performance, and ensure execution.
Watch webinarAuthors' Discussion Questions
Use these relevant discussion questions to guide your next book club or reading group. You'll strengthen your skills by learning with others.
Download questionsAssess your own “Where Do You Stand?” Online
Get access to our popular self-assessments to determine your strengths and weaknesses in applying crucial skills. Also get helpful advice on how to get better.
Take assessmentListen to Audio Lessons from the Authors
Get access to exclusive bonus material from the authors in our popular Crucial Confrontation Audio Companion. Hear them share entertaining stories and insights.
Download audioOur Training
If you liked our books, you'll love our training! Learn even more and get hands on practice with the skills.
Crucial Conversations
Foster open dialogue around high-stakes, emotional, or risky topics.
Crucial Confrontations
Enhance accountability, improve performance, and ensure execution.
Influencer
Drive rapid and sustainable behavior change for teams and entire organizations.
Change Anything
Successfully solve any individual behavior challenge – at work or at home.
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Each week, the authors of Crucial Conversations, Crucial Confrontations, Influencer, and Change Anything answer readers’ personal questions, share tips and insights, and provide further instruction on mastering crucial skills and gaining personal influence.
Readers can further engage with the authors and other readers by commenting and discussing on the corresponding Crucial Skills blog.
Your privacy is a priority. Your information will not be distributed to any third parties.
