WE NEED TO TALK

If you feel stuck—in a relationship, in your career, at home, wherever—chances are a crucial conversation is keeping you there. This New York Times bestseller introduces you to the skills you need to handle crucial conversations – conversations that occur when the stakes are high, emotions run strong, and opinions vary.

Do Any of These Situations Sound Familiar?
You might be stuck if you relate to or recognize any of the following situations.

• When setting goals, your boss gives unreasonable targets but no one dares question them. Later, when the team falls short of the plan, everyone shrugs and says, “I knew we’d never make it."
• Your teenage daughter violates her curfew – again. When you reprimand her, she lashes out that you’re too strict and overbearing. You simply wanted to communicate a concern for her safety but now your relationship is damaged.
• Your boss rarely acknowledges your comments in meetings, doesn’t return your phone calls, and fails to relay vital information. There’s no way you’d surface the issue because doing so would just make you look even more pathetic.

You'll Learn To...

• Prepare for high-stakes situations with a proven technique
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve nearly every professional and personal relationship
• Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management

What Others are Saying

“Most books make promises. This one delivers. These skills have…generated new techniques for working together in ways that enabled us to win the largest contract in our industry’s history.”
      - Dain M. Hancock, Former President, Lockheed Martin Aeronautics

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
      - Mark Victor Hansen, co-creator, Chicken Soup for the Soul series

“This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired.”
      - Stephen R. Covey, author, The 7 Habits of Highly Effective People

Buy Crucial Conversations at Barnes & Noble.com