Results Where it Matters Most

See how our award-winning training solutions have lead to impressive bottom-line results in organizations around the world. Click on a training case study below.

Video Case Studies

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San Antonio Independent School District - See how Crucial Conversations Training cuts grievances in half and builds common language.

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Gallery Furniture - Influencer Training helps Texas retailer Gallery Furniture save millions and prosper in economic recession.

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STP - See how Crucial Conversations Training helped a nuclear power plant in Texas become a national industry leader.

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MaineGeneral Health - Patrice P. from MaineGeneral Health, shares how Crucial Conversations Training changed their culture and improved patient safety.

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Johnsonville Sausage - Tim A. at Johnsonville Sausage, shares how they improved their employees' leadership abilities through crucial conversations.

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St. Joseph's Health Care London - See how Crucial Conversations and Crucial Accountability help a Canadian hospital transform its culture.

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Excel Polymers - John Q., CEO of Excel Polymers, shares how they improved customer relations and increased sales.

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Spectrum Health - Watch as Matt V., president of Spectrum Health, shares how they are saving lives and improving patient care.

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Maimonides Medical - Watch as doctors of Maimonides Medical Center share how they are saving lives with a Code of Mutual Respect.


Crucial Conversations Case Studies

Emory University Logo

Industry: Education

Emory University, uses Crucial Conversations to resolve a culture of conflict.

St Joseph’s Health Care London Logo

Industry: Healthcare

See how Crucial Conversations and Crucial Accountability
 Helped a Canadian Hospital Transform Its Culture

AORN: Crucial Conversations Training Improves Nurses’ Ability to Address Disruptive Physician Behavior Logo

Industry: Healthcare

See how Crucial Conversations Training improved nurses’ ability to address disruptive physician behavior.

Excel Polymers Logo

Industry: Manufacturing

See how Crucial Conversations Training improves customer relations and secures new business for worldwide manufacturing company Excel Polymers.

Johnsonville Logo

Industry: Manufacturing

Family-owned Johnsonville solves its global growth challenges & dramatically improves safety.

South Texas Project Logo

Industry: Oil and Gas

Crucial Conversations helps nuclear power plant, South Texas Project (STP), become a national industry leader.

Maimonides Medical Center Logo

Industry: Healthcare

See how Crucial Conversations Training built a culture of respect and improved patient safety at Maimonides Medical Center.

Triangle Leadership Academy Logo

Industry: Public Education

See how Crucial Conversations Training created a safer learning environment at Triangle Leadership Academy.

Cerner Corporation Logo

Industry: Healthcare Information Technology

See how Crucial Conversations Training prepares a new generation of leadership at the healthcare IT giant Cerner Corporation.

Tata Sky Logo

Industry: Television

See how Crucial Conversations Training helped Indian television provider Tata Sky rebuild corporate culture.

Pride International Logo

Industry: Oil and Gas

See how Crucial Conversations Training improved oil rig safety at Pride International by 55 percent in one year.

Spectrum Health Logo

Industry: Healthcare

See how Crucial Conversations Training provides essential culture change tools to Michigan Health System.

Humana Logo

Industry: Insurance

See how a large insurer improved communication and changed culture with Crucial Conversations Training.

San Antonio Independent School District Logo

Industry: Education

Crucial Conversations Training cuts grievances in half and builds common language.

Sprint Logo

Industry: Telecom

Sprint’s IT department improves productivity 93 percent.

Robroy Industries Logo

Industry: Manufacturing

See how Crucial Conversations Training improved sales per employee by 15 percent and quality by 50 percent.

AT&T Logo

Industry: Telecom

AT&T’s IT billing costs reduced by 30 percent with Crucial Conversations Training.

MaineGeneral Health Logo

Industry: Healthcare

Crucial Conversations Training improves patient safety by enabling employees with the skills to address mistakes.

Cook Children’s Health Care System Logo

Industry: Healthcare

Uniting a divided executive team results in #1 ranking in employee satisfaction for Cook Childrens Health Care System.

Lockheed Martin Logo

Industry: Aerospace

Crucial Conversations Training helps win Lockheed Martin a $200 billion contract.


Crucial Accountability Case Studies

Dallas Housing Authority Logo

Industry: Nonprofit

See how Crucial Accountability united the leadership team of the Dallas Housing Authority.

Orkin Logo

Industry: Pest Control

See how Crucial Accountability improved turnover at the international pest control company, Orkin.


Influencer Training Case Studies

Newmont Mining Logo

Industry: Mining

Newmont Mining Improves Workplace Safety by Influencing Employee Behavior

Nebo School District Logo

Industry: Education

See how Nebo School District Used 
Influencer Training To Improve Student Performance

Xerox Logo

Industry: BusIness ServIces

Influencer Training drives rapid adoption of process improvement tool at Xerox.

Gallery Furniture Logo

Industry: Retail

Influencer Training helps Texas retailer Gallery Furniture save millions and prosper in economic recession.

Spectrum Health Influencer Logo

Industry: Healthcare

Influencer Training helps Spectrum Health achieve an unprecedented 98% hand hygiene compliance.

McKenzie Medical Center Logo

Industry: Healthcare

Influencer Training helps McKenzie Medical Center achieve 100% EHR adoption.

Michigan Department of Human Services Logo

Industry: Healthcare

See how Influencer improved customer service by 38 percent in Michigan’s human services office.



Welcome to VitalSmarts.com

VitalSmarts and Vital Skills International of Michigan are pleased to announce a new era in their joint service to the Michigan market. As of February 28, VitalSmarts has acquired the Vital Skills business and will maintain the presence of a Michigan-based office to provide you with streamlined and enhanced customer support.

We look forward to working with you!
If you have any questions, please email Josh Boyd at jboyd at vitalsmarts dot com.